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Return & Cancellation Policy
Return Policy

1 Price Difference Under Drug Control Act 1970 Will Be Refunded If Any.

2 Please Verify Medicines From Doctor Before Use.

3 Medicine return window ranges from 0-30 days from the date of delivery.

4 Copy of the Invoice is a must to replace the Product.

5 Only Complete Strips Of Medicine and the sealed pack will be accepted for return.

6 Refrigerated Item Will Not Be Accepted For Exchange or Return.

7 In Case of Returns, the Amount Will Be Credited To Your PotliMoney (Virtual Cash Wallet), Which Can Be Used For Future Purchases.

8 No refund or replacement for Surgical Items.

Return Policy

'Return' means an action of giving back the product ordered at HealthPotli portal by the consumer. The following situations may arise which may cause the action of return of product:

Product(s) delivered do not match your order; Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry); Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 30 (Thirty) days from the delivery of the product. HealthPotli reserves the right to cancel the Return request, if the customer reaches out to HealthPotli after 30 days of delivery.

Upon receiving your Return/Refund request, HealthPotli shall verify the authenticity and the nature of the request. If HealthPotli finds that the request is genuine, it will initiate the Return and Refund process. HealthPotli shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, HealthPotli reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by HealthPotli in this regard.

The returns are subject to the below conditions:-

Any wrong ordering of product doesn’t qualify for Return;

Batch number of the product being returned should match as mentioned on the invoice;

Return requests arising due to change in prescription do not qualify for Return;

Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

Category of Non-Returnable Product:Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per HelathPotli Return policy. The details of the non- returnable products are mentioned below:

  • Baby Care
  • Food and Nutrition
  • Healthcare Devices
  • Sexual Wellness
  • Temperature Controlled and Speciality Medicines
Type of Products
  • Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet
  • Health Drinks, Health Supplements
  • Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
  • Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits
  • Vials, Injections, Vaccines, Penfills and any other Product requiring cold storage, or medicines that fall under