Shipping Policy

SHIPPING POLICY

System Two Solutions Private Limited – HealthPotli

Shipping & Delivery Policy

1. Service Coverage

HealthPotli provides delivery services across multiple operational cities including (but not limited to) Raipur, Bilaspur, Durg, Nagpur, Bhubaneswar, Ranchi, Nashik, Jabalpur, Dhanbad, and other locations.
Delivery is available within the serviceable area of each operational city, as determined by the Company based on internal logistics feasibility.

2. Order Processing

Orders can be placed through App, Website, WhatsApp, or Call.
Orders placed via App/Web may require confirmation in case a valid prescription is uploaded, even if placed through cart.
Orders received via WhatsApp or Call are subject to confirmation by customer support.
Orders are processed during the Company's operational working hours.

3. Delivery Timelines

HealthPotli operates on a same-day delivery model in most operational cities, subject to order timing and serviceability.
At the time of order placement, delivery timelines are assigned based on internal logistics feasibility, order conditions, and service availability.
Delivery timelines communicated to the customer (via call or SMS) are indicative and may vary depending on operational conditions.

4. Delivery Charges

Delivery charges may be applicable depending on order conditions, location, and operational policies.
Applicable delivery charges (if any) will be clearly displayed at the time of order placement.

5. Order Fulfilment Model

HealthPotli follows a hyperlocal sourcing model, where medicines are procured only from authorized nearby stockists/wholesalers.
This ensures better availability and faster fulfilment.
In cases where items are not readily available within the city, orders may be sourced from another location/store, which may impact delivery timelines.

6. Delays in Delivery

Delivery may be impacted due to high order volume, stock availability issues, weather conditions, traffic or logistics constraints, or any unforeseen or force majeure events.
The Company shall not be held liable for delays arising from such circumstances.

7. Partial Deliveries

Orders may be delivered partially if certain items are unavailable.
Remaining items may be delivered separately, or cancelled with customer consent.

8. Customer Responsibilities

The customer must ensure accurate delivery address, availability to receive the order, and valid prescription (where applicable).
In case the customer is unavailable or unreachable, re-delivery may be attempted and additional charges may apply (if applicable).

9. Delivery Completion

Delivery shall be considered complete when the order is handed over to the customer or an authorized person.
Delivery confirmation (OTP / signature / verbal confirmation) may be obtained.

10. Failed Deliveries

Delivery may fail due to incorrect address, customer not reachable, or refusal to accept the order.
In such cases, the order may be cancelled and refund (if applicable) will be processed as per the Company's Refund Policy.

11. Special Conditions

Temperature-sensitive (refrigerated) medicines may have delivery limitations.
Certain medicines may require prescription verification before dispatch.
In specific cases, the customer may be required to physically present the original prescription at the time of delivery. The delivery personnel may verify the prescription and endorse the supplied medicines on the prescription along with necessary stamping, as per regulatory requirements.

12. Changes to Policy

HealthPotli reserves the right to modify delivery timelines, service areas, and charges at its sole discretion without prior notice.

13. Contact Support